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Waste & Recycling FAQs

How many bins should I have?
When do my bins get emptied?
What should I do if my bin gets missed?
How do I book a kerbside clean up?
What if I don't have a waste calendar, how do I know when my bin collection is?
When will my kerbside clean up get picked up?
What should I do if my bin gets stolen or damaged?
Can I get more bins?
Do I really need another bin?
Why don’t my bins have the same coloured lids as the pictures on this site?
My general waste bin is shorter than my neighbour’s – does it hold the same amount of rubbish?
Just built your house and need to organize new bins?

How many bins should I have?

Your waste service at home is made up of three bins. Each bin is for a different type of rubbish.

When do my bins get emptied?

The day of collection depends on where you live.

A Waste and Recycling Collection Calendar is sent to all residents each year to help keep track of which bin is due to be emptied each week.

If you don’t have your calendar, please call us on 4645 4000 and ask for your free copy.

What should I do if my bin gets missed?

Report a missed bin service online or call our Customer Service Centre on 4645 4000 as soon as possible and let us know. If you let us know within 2 days of your collection day, we can usually send a truck back to empty your bin.

Make sure your bins get emptied every time by following our guidelines.

How do I book a kerbside clean up?

If you need to get rid of bulky items that can’t go in your bins, you can book a kerbside clean up. You can have up to four kerbside clean ups each year, and you can put out one cubic metre (about a box trailer load) for collection at each clean up.

The clean up service is provided ‘on call’ which means you can book each of your clean ups when you need them. Book your clean up online or call us on 4645 4000.

Please note: If you are booking a general clean-up or a scrap metal clean-up, please put your items on the kerb the day before your scheduled collection day. Items booked for a general clean-up will be collected on that day. Items booked for a scrap metal clean-up will be collected either on your scheduled collection day or later in the week.

What if I don't have a waste calendar, how do I know when my bin collection is?

If you do not have a waste calendar or cannot find your calendar, not to worry. To find out when your waste, recycling, organic and kerbside collection is, simply head to our Waste and Recycling page and type in your address in the “property search” feature and it will tell you when your next collection is.

When will my kerbside clean up get picked up?

If you book a kerbside clean up before 4.30pm on Friday afternoon, your clean up will be collected between Monday and Friday of the following week.

Please do not put any rubbish on the kerbside until you have made your booking, and remember to follow the clean up guidelines.

Please note: When you book your kerbside clean up you will be advised of the day of the week that your general waste will be collected. If you are booking a collection of scrap metal items, these items will be collected sometime during that week.

What should I do if my bin gets stolen or damaged?

Call our Customer Service Centre on 4645 4000 and let us know which bin was stolen or damaged.

If the bin was damaged, we’ll also need to know what the problem is (eg. lid missing, wheels broken, bin cracked, etc).

Once you’ve let us know, we’ll fix your bin or deliver a replacement bin to your house free of charge within 2 working days.

To reduce the risk of your bins being stolen or damaged, please put your bins out no earlier than the day before your collection day, and bring them back in as soon as you can after they’ve been emptied.

Can I get more bins?

You can arrange additional general waste, recycling or garden organics services from Council for a fee. The service is charged per bin, per year and the cost is added to the rates for the property.

If you are the property owner, you can contact us on 4645 4000 and speak with our Rates section to request another service. If you are a tenant, you will need to speak with your real estate agent or property owner about arranging an extra service.

Do I really need another bin?

If you regularly have more rubbish than you can fit in your bin, there are other ways to increase your bin space without getting another service.

First of all, have a look at the kind of things you are throwing out.

If you have lots of food waste, you could set up a worm farm, compost bin or Bokashi bin.These systems turn your food scraps into fertiliser for your garden - which is great for the environment, and also saves you space in your garbage bin.

A compost bin would also be useful if you have lots of garden waste, too. You may find this a convenient alternative to getting another garden waste service.

Why don’t my bins have the same coloured lids as the pictures on this site?

The bin lids pictured on this site are the Australian Standard for bin lid colours. Many bins will already have these coloured lids, but there are also a lot of bins that still have the old coloured lids (dark green for general waste and garden organics).

We are working on changing over the lids on all bins throughout the Campbelltown Local Government Area, so that all lids will match the Australian Standard.

My general waste bin is shorter than my neighbour’s – does it hold the same amount of rubbish?

There are two types of general waste bin at homes around Campbelltown.

The older style of general waste bin is taller and narrower, and the new style is shorter and wider. Both bins have a capacity of 140L and will hold the same amount of rubbish.

Just built your house and need to organise new bins?

Please ring Customer Service on 4645 4000 and ask to speak to 'Rates' to organise new bins.

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