Report it

Want to report a property or neighbourhood issue or problem? This is your one stop shop for reporting issues and problems.

To make it easier for you to share information with us, we have range of issues you can report via our website. You can now also pinpoint locations on a map and attach photos to support your request.

Issues reported online have the same processing time as those reported via phone to our Customer Service team.

Animals, pets & insects

• Barking dog ^{(Online option)}
• Lost/stray/roaming dog ^{(Online option)}
• Dead animal on council land only ^{(Online option)}
• Dog attacks
• Find a lost dog/cat
• Injured animal
• Notification of death of microchipped dog/cat ^{(PDF option)}
• Nuisance wild life/insects
  Magpies, snakes, bees or invasive pests Indian Myna birds, Australian White Ibis, rabbits, foxes, wild cats.
• Council tree infestation ^{(Online option)}

Footpath & roads

• Dumped/Abandoned motor vehicle ^{(Online option)}
• Faulty streetlights
• Footpath obstruction ^{(Online option)}
• Heavy vehicle parking ^{(Online option)}
• Illegal parking ^{(Online option)}
• Missing or damaged sign ^{(Online option)}
• Potholes ^{(Online option)}

• Street sweeping ^{(Online option)}

Neighbourhood issues

• Abandoned shopping trolleys ^{(Online option)}
• Damage to street furniture ^{(Online option)}
  e.g. bins, seats, bus shelters.
• Drainage stormwater blocked/flooding issue ^{(Online option)}
  Council land only
• Graffiti hit ^{(Online option)}
• Neighbourhood noise
• Overgrown land/property ^{(Online option)}
• Unhealthy premises ^{(Online option)}
• Posters on poles ^{(Online option)}
• Roadside trading ^{(Online option)}
• Storm debris removal ^{(Online option)}
• Trail bike riding ^{(Online option)}
• Unauthorised landfilling and vegetation removal
• Unauthorised construction or inappropriate use of building - call Customer Service on 02 4645 4000
• Untidy property - call Customer Service on 02 4645 4000
  

Parks, playgrounds & reserves

• General maintenance (mowing, fencing & equipment damage) ^{(Online option)}
• Goods stored on reserves ^{(Online option)}

Trees

• Council tree (pruning, removal, branch collection, infestation) ^{(Online option)}
• Damage to private property caused by a Council tree ^{(Online option)}
• Private tree (pruning, removal) ^{(PDF option)}
• Bushfire management enquiry ^{(Online option)}

Waste

• Missed bin collection ^{(Online option)}
• Dumped rubbish / litter ^{(Online option)}
• Damaged / stolen bins ^{(Online option)}

Account information

• Want to report a non urgent issue that is NOT listed above? ^{(Online option)}
• Change my contact details ^{(Online option)}
• Feedback and/or suggestions ^{(Online option)}

• Property Addressing ^{(Online option)}
  Utility/service provider saying I don’t have a valid address.