Report it

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Want to report a property or neighbourhood issue or problem? This is your one stop shop for reporting issues and problems.

To make it easier for you to share information with us, we have range of issues you can report via our website. You can now also pinpoint locations on a map and attach photos to support your request.

Issues reported online have the same processing time as those reported via phone to our Customer Service team.

Animals, pets & insects

Barking dog ^{(Online option)}
Lost/stray/roaming dog ^{(Online option)}
Dead animal on council land only ^{(Online option)}
Dog attacks
Find a lost dog/cat
Injured animal
Notification of death of microchipped dog/cat ^{(PDF option)}
Nuisance wild life/insects (magpies, snakes, bees) or invasive pests (Indian Myna birds, Australian White Ibis, rabbits, foxes, wild cats)
Council tree infestation ^{(Online option)}

Footpath & roads

Dumped/Abandoned motor vehicle ^{(Online option)}
Faulty streetlights
Footpath obstruction ^{(Online option)}
Heavy vehicle parking ^{(Online option)}
Illegal parking ^{(Online option)}
Missing or damaged sign ^{(Online option)}
Potholes ^{(Online option)}
Street sweeping ^{(Online option)}

Neighbourhood issues

Abandoned shopping trolleys ^{(Online option)}
Damage to street furniture (e.g. bins, seats, bus shelters) ^{(Online option)}
Drainage stormwater blocked/flooding issue (Council land only) ^{(Online option)}
Graffiti hit ^{(Online option)}
Neighbourhood noise
Overgrown land/property
Posters on poles ^{(Online option)}
Roadside trading ^{(Online option)}
Trail bike riding ^{(Online option)}
Unauthorised landfilling and vegetation removal
Unauthorised construction or inappropriate use of building - Call Customer Service on 02 4645 4000
Untidy property - Call Customer Service on 02 4645 4000

Parks, playgrounds & reserves

General maintenance (mowing, fencing & equipment damage) ^{(Online option)}
Goods stored on reserves ^{(Online option)}

Trees

Council tree (pruning, removal, branch collection, infestation) ^{(Online option)}
Damage to private property caused by a Council tree ^{(Online option)}
Private tree (pruning, removal) ^{(PDF option)}
Bushfire management enquiry ^{(Online option)}

Waste

Missed bin collection ^{(Online option)}
Dumped rubbish / litter ^{(Online option)}
Damaged / stolen bins ^{(Online option)}

Miscellaneous

Want to report a non urgent issue that is NOT listed above? ^{(Online option)}
Change my contact details ^{(Online option)}
Feedback and/or suggestions ^{(Online option)}
Property Addressing (utility/service provider saying I don’t have a valid address) ^{(Online option)}