Online Bank Account Direct Debit Application

By completing our on-line Direct Debit Request Authority, you have authorised us to arrange for funds to be debited from your bank account. You should refer to the Authority and this agreement for the terms of the arrangements between us and you, we will send you a copy following your application.

If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited, you should ask your financial institution.

Direct debits shall be processed on the following basis:

  • weekly - every 7 days from the payment start date
  • fortnightly - every 14 days from the payment start date
  • monthly - every 30 days from the payment start date
  • quarterly - on due date
  • yearly - on August 31 each year.

We may vary any details of this agreement or a direct debit request at any time by giving you at least five days written notice.

If you wish to amend a debit payment, you must notify us in writing at least five days before the next debit day. You may also cancel your authority for us to debit your account at any time by giving us 5 days' notice in writing before the next debit day.

It is your responsibility to ensure that there are sufficient funds available in your account one day before and two days after the due date to allow a debit payment to be made in accordance with the Authority. If there are insufficient clear funds in your account to meet a debit payment you may be charged a fee and/or interest by your financial institution. You may also incur fees or charges imposed or incurred by us. You will need to arrange for the debit payment to be made by another method.

If you believe that there has been an error in debiting your account, you should notify us directly on (02) 4645 4935 and also confirm the notice in writing with us as soon as possible so that we can quickly resolve your query.

Please check the following:

  • that direct debiting is available from your account
  • your bank account details by checking them against a recent account statement
  • with your financial institution any details if you are unsure about completing an Authority.

Confidentiality

We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim).

Any refunds are subject to an approval process, any overpayments shall be remitted in accordance with Council policy. A copy of this policy is available from Council's website www.campbelltown.nsw.gov.au.

All requests for a refund must be made in writing.

If you wish to notify us in writing about anything relating to this agreement, you can write to us via mail or email. 

Mail: Campbelltown City Council
PO Box 57
Campbelltown NSW 2560

Email: council@campbelltown.nsw.gov.au

I HAVE READ, UNDERSTOOD AND AGREE TO THE PROVISIONS SET OUT ABOVE >

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