FAQs

Find your bin collection day here.

By downloading the My Waste Bin app, you can even set yourself weekly bin day reminders. 

If your bin was missed on your collection day, report it online or give our friendly Customer Service team a call on 02 4645 4000.

If you get in touch within 2 days, we’ll be able to send a truck back to empty it for you.

Report a missed bin service

If your bin is damaged, has a broken wheel, or a cracked lid, you can book in a free repair.

Once your bin repair is booked, simply place your damaged bin on the kerb and it will be repaired or replaced within 3 business days.

Book a bin repair

• Place bins on the kerb outside your property before 6am on your collection day
• Present bins at least 50cm apart
• Do not overfill your bins - the lids must close
• Ensure your bins do not weigh more than 70kgs each
• Place your bins on the kerb (not gutter or road) with opening (Council Logo) facing the road
• Keep bins clear of cars, trees and overhead wires
• Do not park vehicles in turning circles after 6am on collection day
• For battle axe properties, place bins near the closest neighbour’s kerb
• Bins are Council owned and it is illegal to remove bins from a property
• Remove your bins from the kerb on the day of collection, once they have been serviced

Moving into a newly-built home or development?

To organise your new bins, call Council’s Customer Service team on 02 4645 4000.

Once your new service request is approved, bins will be delivered within 3 business days, and your rates will be updated accordingly.

Important Information:

• The property must have an Occupation Certificate
• Only the property owner, managing agent, or strata manager can request a new service
• Bin charges are payable through the property’s council rates
• Ensure an occupant is residing at the property as you request the service

Residents can book up to four kerbside clean ups each calendar year.

A kerbside clean up includes one cubic metre of material (1m wide x 1m height x 1m depth) and can be booked for general waste or scrap metal collection.

For more info, click here. 

To organise your kerbside clean up, click here.