Terms and Conditions - Fitness and Pool entry
Leisure Centre Memberships
Application for Membership Agreement(PDF, 804KB) permits access to all of Campbelltown City Council’s Leisure Centres during operational hours.
Simply present your membership card to the front reception desk upon entry for:
- all group fitness activities
- fitness area access
- general swimming (excluding programs).
What is a family admission membership?
A family admission membership is defined as immediate family (i.e. two adults and two children or 1 adult and 3 children) residing at the same address.
Family Admission Memberships are for 6 months and 12 months.
Fees and charges
We reserve the right to introduce or vary fees and charges for any special services or programs that fall outside the established membership structure.
These changes are subject to approval from Council and will be advertised for a period of 28 days prior to their introduction.
All Leisure Centre Fees and Charges(PDF, 438KB) are reviewed annually in line with Council’s budget development process.
Fee structure categories
Adult
Individuals 18 years and older who do not hold a valid concession card.
Child/Concession
Reduced fees for individuals who hold a valid concession card or individuals under the age of 18 years.
Permitted cards are a valid age, carer, veteran and disability card, or High School student card. (University or TAFE cards are not accepted)
Senior Wellbeing
Senior Wellbeing memberships are available. A NSW seniors card is required upon signing up to this membership.
Spectator
An adult who is responsible for supervising a child and attending the centre and is not participating in any activity or using any of the Centre's facilities.
Family
Admission for 2 adults and 2 children or 1 adult and 3 children.
Age requirements
Children under 15 years of age must be supervised by a parent, guardian or competent adult at all times when in any of the swimming areas.
Non-weights based group fitness classes and cardiovascular equipment age requirement is 14 years.
Weights based group fitness classes age requirement is 16 years.
Unsupervised resistance training age requirement is 16 years.
(Age requirements set out by the NSW Department of Tourism, Sport and Recreation’s Kids in Gyms Guidelines)
Membership payments
Memberships can commence at any time.
- Customers have the opportunity to choose a start date when joining
- Full refunds within 7 days are available on fitness memberships of greater than three months
- Memberships will be valid for the period specified regardless of Public Holiday closures, or service interruptions.
Membership payments by direct debit
Membership fees can be paid by signing up on our online portal.
- Billing will continue until cancelled by the member. Cancellations must be completed online, with 7 days' notice
- A minimum commitment period of 12 weeks applies
Direct debit cancellation
Direct Debit Memberships can only be cancelled by providing written notification to management at least 7 days notice in writing before the next debit day. A minimum commitment period of 3 months is required.
Membership cancellation
Management may at any time cancel a membership if any Terms and Conditions are breached or if management deems the behaviour to be inappropriate.
Direct debit cancellation
Direct Debit Memberships can only be cancelled by providing written notification to management at least 7 days notice in writing before the next debit day. A minimum commitment period of 3 months is required.
Refunds and transfer of membership
All memberships are non-refundable unless the refund is requested within the 7 day cooling off period. Memberships are not transferable and may only be used by the person who holds the membership.
All program refunds and cancellation of memberships must be made in writing and addressed to the Centre Manager.
Change of details
Customers can update their details, any time, via the customer portal.
Put membership on hold
Cost Nil
- Suspensions (two occurrences) are available on memberships as a temporary absence from 3, 6 or 12 month membership programs (minimum of 2 weeks / maximum 4 weeks).
- Suspensions are not available on season passes.
- Additional Suspensions conditions apply.
If you would like to suspend your membership, log into our Leisure Centre Customer Portal and complete this online.
Courtesy and behaviour
Members are required to abide by all terms and conditions of the membership and for entry to the Centre.
Management reserve the right to prohibit further entry to any member found in breach of any of these conditions.
Induction and assessment
Trained fitness staff will disclose the risks associated with training activities and fitness assessment to the member.
A member who has been informed and understands the risks will be presumed to have assumed those risks.
All customers, whether casual visitors or members, must be inducted into the fitness areas prior to using the equipment.
Consultation with a medical practitioner is recommended prior to undertaking an exercise program.
Mobile phone use
Mobile phones are not to be used within the change facilities in any of Council’s Leisure facilities. Members and visitors should respect other patrons when using their mobile phone in the facility.
Mobile phones and cameras may be used for private reasons but Patrons may not photograph other persons without permission of the Centre(s) management and those persons involved.
Professional providers
Professional fitness providers must provide:
- organisation details
- insurance details
- identififcation of the customers that they will be supervising.
Both providers and the clients require inductions when using machines within the fitness area.
Lockers
Lockers are available for use at some of our sites and are available for use on a daily basis. Our lockers remain the property of the Leisure centres.
Lockers are opened and cleared at close of business and any lost or stolen keys will incur a replacement fee.
Use of Lockers are at your own risk, Council does not accept liability for any lost or stolen items.
Please see the centre for related fees and charges.
Lost property/ Stolen items
Items of value will be placed in a safe and made available for collection upon request to reception staff.
We take no responsibility for any lost or stolen items while at the Centres.
Smoking
All our Leisure Centres are non smoking facilities.
Special events and service interruptions
Service interruptions or planned events may cause changes to normal services and programs. Advice will be provided one week prior to the implementation of any such change if possible.
Structured class participation
Following fitness industry guidelines persons will not be permitted to join a structured class 10 minutes after commencement time.
Trading hours
Centre trading hours are advertised and use of the facilities is available to Members within these hours. Management reserves the right to alter these hours during events or for unforeseen circumstances at any time without notice.
Pool entry
Swimming Season Passes and Visit Passes
Swimming Season Passes include the use of all indoor pools, outdoor pools, spa and steam room, where available.
Visit Passes are non-transferable and only valid for 12months. They can be purchased in lots of 10 or 20 visits.
Safety
Please follow the direction of staff to ensure the safety of yourself and other patrons.