Where to go in an emergency?

During an emergency, if you cannot return to your home, you should:

  • Stay with friends or family if it is safe
  • Go to your nearest Neighbourhood Safer Places during a bushfire as a last resort
  • Go to an evacuation centre as identified by emergency services. Visit the Emergency Help Hub to find out if there is an evacuation centre open.

What to do when returning home

It may be unsafe for you to return to your home during an emergency. You must wait until emergency services have advised the area is safe.

A bushfire will be downgraded to ‘advice’ when there is no immediate danger. Follow bushfire warnings and alerts via the Emergency Help Hub or the NSW Rural Fire Service website.

The NSW SES will issue a Reduced threat: return with caution - advice after a flood or severe weather event when it is safe for residents and businesses to return.

Make sure your home is structurally safe before you enter. Utilities such as water, electricity and gas may have been disconnected. You will need to contact the service provider to reconnect the service. Contact your insurance company as soon as possible to report damages to your home and contents.